Shipping policy
Shipping Policy
Thank you for shopping with BILLOWY. Below you will find detailed information about our shipping rates, delivery times, and important shipping conditions within the United States.
📦 Order Processing
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Orders are processed on business days.
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Shipping times begin once the order leaves our warehouse.
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You will receive a confirmation email with tracking information once your order ships.
🚚 Shipping Rates & Delivery Times
We offer free shipping on all orders across the US.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, or high shipping volumes.
All delivery estimates are in business days.
| State | Estimated Delivery Times |
|---|---|
| Alaska | 3–5 days |
| Arizona | 3–5 days |
| Arkansas | 1–2 days |
| California | 3–5 days |
| Colorado | 2–3 days |
| Connecticut | 3–5 days |
| Delaware | 3–5 days |
| Florida | 2–3 days |
| Georgia | 2–3 days |
| Hawaii | 3–5 days |
| Idaho | 3–5 days |
| Illinois | 2–3 days |
| Indiana | 2–3 days |
| Iowa | 2–3 days |
| Kansas | 1–2 days |
| Kentucky | 2–3 days |
| Louisiana | 1–2 days |
| Maine | 3–5 days |
| Maryland | 3–5 days |
| Massachusetts | 3–5 days |
| Michigan | 2–3 days |
| Minnesota | 2–3 days |
| Mississippi | 1–2 days |
| Missouri | 1–2 days |
| Montana | 2–3 days |
| Nebraska | 2–3 days |
| Nevada | 3–5 days |
| New Hampshire | 3–5 days |
| New Jersey | 3–5 days |
| New Mexico | 1–2 days |
| New York | 3–5 days |
| North Carolina | 2–3 days |
| North Dakota | 2–3 days |
| Ohio | 2–3 days |
| Oklahoma | 1–2 days |
| Oregon | 3–5 days |
| Pennsylvania | 3–5 days |
| Rhode Island | 3–5 days |
| South Carolina | 2–3 days |
| South Dakota | 2–3 days |
| Tennessee | 2–3 days |
| Texas | 1-2 days |
| Utah | 3–5 days |
| Vermont | 3–5 days |
| Virginia | 3–5 days |
| Washington | 3–5 days |
| West Virginia | 3–5 days |
| Wisconsin | 2–3 days |
| Wyoming | 2–3 days |
📬 Failed Deliveries
If no one is available at the time of delivery, the carrier may attempt redelivery or leave instructions.
If a package is returned to our warehouse due to incorrect address information, delivery refusal, or failure to schedule redelivery, additional shipping fees may apply for reshipment.
📦 Lost Packages
If your tracking shows no updates for an extended period or your package appears lost, please contact us.
We will initiate an investigation with the carrier. Resolution timelines depend on the shipping provider and may take up to several weeks.
📦 Damaged Packages
Please inspect your package upon arrival.
If your order arrives damaged:
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Take clear photos of the packaging and product.
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Contact us within 7 business days of delivery.
Claims submitted after this period may not be eligible for resolution.
Need help? Contact us here